Refund Policy

This Refund Policy governs Refunds for Bookings and Services transacted via the SainikMovers platform.

1. User Cancellations

Refunds for Cancellations by Users are subject to Timing & Conditions:

• Full refund if cancelled 72+ hours before service.
• Partial refund (up to 50%) if cancelled 48+ hours prior.
• No refund for cancellations within 24 hours of service time.

2. Service Provider Cancellations

• If a Provider Cancels a Confirmed Booking 36+ hours before service, Users will receive a Full Refund, and the Provider may face penalties.

3. Non-Delivery or Substandard Service

• Users must report any Service failure within 24 hours.
• After investigation, eligible refunds (full or partial) may be issued.

4. Payment Disputes

• For payment errors, users must raise a complaint within 3 days of transaction.

5. Refund Processing Time

• Approved Refunds are processed within 10–15 business days to the original mode of payment.